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Booking Terms & Conditions

*Please read carefully*

Deposit: A minimum of 15% non refundable deposit per person is required to secure your reservations.

Deposit due date to be determined by each specific tour.

All prices quoted exclude any financial transaction costs which your bank may charge. These charges are for the traveler's account?



Cancellation notification emailed to:  


35 days or more prior to start date.....100% credit voucher valid for 24 months(rates offered will be guaranteed)

34 - 21 days prior to start date...........100% Credit Voucher valid for 24 months

20  or less days prior to start date..........75% Credit Voucher valid for 24 months


To make payment using credit card or Paypal go to our "pay online" tab or click on link below.

Optional Payment method

For non-standard payments, Bank Deposit, Bank Transfer,  Money Gram, Western Union, etc.

contact us by phone or email:

NOTE: Applicable fees will apply


Final Payment

Final payments received after due date will be subjected to a R 500 late penalty fee.


If you need to cancel your Tour Commitment please send a confirmation e-mail to We will process your refund options within 1-2 business days. If you are eligible for a refund it will be based on the time frame of your notification and the related loss of total cost listed above.  Refunds will be processed within  21 days.



An invoice will be sent to you via e-mail each time you make a payment. Please verify the details on your invoice.


Please check your consulate or embassy for visa requirements for entrance into South Africa and all other countries included on tour. All travelers will be personally responsible for ensuring that they are in the possession of and have complied with the correct travel documentation, including passports valid for the minimum period after the tour required by law in each country the traveler will visit. Failure to obtain all valid travel documents shall not entitle the traveler to a refund.

Health Requirements

please check with your consulate or health practitioner for requirements and recommendation. There are a lot of countries that does not require shots to enter South Africa.

Travel Insurance

Balanta Imagine do not provide travel insurance. All travellers are solely responsible to take out comprehensive travel insurance and to familiarise themselves with any exceptions and conditions as may be imposed by the insurer or underwriters issuing the policy.


Balanta Imagine shall not be liable for any loss, damage or expense of any nature whatsoever suffered by the traveler arising from:

*  The loss of or any damage to any property
*  The cancellation or curtailment of any tour

*  Sickness, quarantine, weather conditions of any nature



By booking with us you agree to all our terms and conditions listed.